Caroline Harris Appearance Medicine Product Returns Policy.

 

Faulty or Damaged Items: If your item is faulty or damaged upon arrival, please contact us immediately. We will assist you where possible, to arrange a replacement or a full refund. If the item is damaged during transit, please contact us immediately with images of your parcel and the damage so we may lodge a claim with NZ Post as soon as possible.

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No Change of Mind Returns or product exchanges: We do not accept returns or exchanges for change of mind or personal preference. Please choose carefully before making your purchase.

 

Opened or Unsealed Products: Returns for products that have been opened, used, or unsealed are not accepted unless there is a fault with the product. Please contact us before returning a faulty product. 

 

Sales of online gift vouchers are final. Gift vouchers may be used in clinic or online, they do not expire and cannot be exchanged for cash.

 

We appreciate your understanding and are happy to assist you if you have any concerns about your order. For more information, please contact us via email info@charrisappearancemed.co.nz